NICVA Cancellation Policy

NICVA Cancellation Policy

 

1) Event Participant Cancellation Policy

1.1 Overview

We understand that sometimes you may need to cancel the place you booked on a NICVA event. We also understand that sometimes there are exceptional circumstances. If you are unable to attend through a personal emergency, please contact NICVA as soon as possible.

Excepting the above we have cancellation notice periods depending on the type of event you plan to attend, see below for details.

NICVA events are popular and often we have reserve lists for our events, a timely cancellation enables us to reallocate the place to someone else. Importantly too, hosting events including those that are free to participants, incur a cost to either NICVA or to one of NICVA’s funders. For each event, we calculate the maximum number of participants and we consider numbers attending when we are planning the room set up, preparing materials and ordering the catering.

If you are unable to attend the event you have booked, we are happy to transfer your place to someone else within your organisation if you contact us before the event.

However, if you are unable to attend the event and have not arranged to transfer your place to another person within your organisation you must inform NICVA to avoid being charged for non-attendance.  A fee for non-attendance will also be charged if a named substitute does not attend the event. 

1.2 Cancellation notice required

Please see below details of the cancellation period depending on the type of event you plan to attend.

Event Type Type of Participant Place Cancellation Details

Training Courses

Paid  If you are unable to attend the training course and are not able to transfer your place to another person within your organisation you must inform NICVA seven days before the start of the course otherwise you will be charged the full training course fee.
  Free to access If you are unable to attend the training course and are not able to transfer your place to another person within your organisation you must inform NICVA seven days before the start of the course otherwise you will be charged a £20 fee to cover the cost of catering and administration.
Accredited Courses eg ILM, TQUK Paid If you are unable to attend the accredited programme (ILM or TQUK) and are not able to transfer your place to another person within your organisation you must inform NICVA 14 days before the start of the programme otherwise you will be charged the full programme fee.
     

Conferences & Seminars

Paid If you are unable to attend the conference/seminar and are not able to transfer your place to another person within your organisation you must inform NICVA three days before the conference/seminar date, otherwise you will be charged the full fee.
  Free If you are unable to attend the conference/seminar and are not able to transfer your place to another person within your organisation you must inform NICVA three  days before the conference/seminar date, otherwise you will be charged a £20 fee to cover the cost of catering and administration.

 

1.3 Payment 

Organisations will be invoiced for:

  • training courses once the course has been held or after the first day has been held in the case of a multi-day course.
  • accredited programmes once the online induction has been held.  (Participants will not be registered with the awarding body ILM/TQUK until we have received full payment for the course).
  • Conferences/seminar once the event has been held.

Organisations are requested to pay the invoice within 28 days.

1.4 Changes/Postponement/Cancellation of NICVA events

From time to time NICVA may have to change the event content, timing, speaker/facilitator/tutor, date and or the venue. If this happens all those registered will be informed as soon as possible.  

It is unlikely that NICVA will cancel an event but should the need to cancel an event arise, those registered for the event will not be charged.

2) Conference Facilities Hire Cancellation Policy

Amendments or cancellation by the client

In the unfortunate circumstance that you have to cancel, postpone or amend your confirmed booking please ensure you give at least one week's notice in writing. If less than one week's notice is given for cancellation or postponement then the full charge of the booking will be incurred. This may also include any food ordered. Should the client make significant changes to the programme or the expected number of guests, this may result in amendments in the applicable rates and/or facilities offered by NICVA.

Amendments or cancellation by NICVA

Should NICVA for reasons beyond its control need to make any amendments to your booking we reserve the right to offer you an alternative choice of facilities.

NICVA may cancel the booking:

  1. If the organisation booking does not fall within the criteria described under ‘Use of Conference Facilities'.
  2. If the client is in arrears of previous payments.
  3. If the client has failed to adhere to the terms and conditions outlined in this document.

 

Last Review: September 2017