Help with Digital

30 Apr 2020 Sandra Bailie    Last updated: 5 Jan 2023

Through our surveys and conversations we know that digital support is an urgent support need in our sector. Here are some resources that we have pulled together to help.

Digital Assist Text Help

Business in the Community, in partnership with Go ON NI and NI Direct, is offering free digital help for anyone who needs it. If you have a tablet, laptop or phone and need help to address a specific problem, our digital volunteers can help. Simply text the word DIGITALHELP (one word) to 67300* with a brief description of what you require help with and a volunteer will phone you within 48 hours with free, helpful advice on many topics. You can also get help with digital through the Skills Match platform. You can register here.

Digi Skills

Digi Skills offers online training in a range of topics such as presentations, social media, online content and staying safe online. They also have community outreach programme to help bridge the inequality of access to technology and training.

Charity Digital Code

COVID-19 digital checklist for charity trustees and leaders. This checklist to help charity boards and leaders with the decisions they need to make about digital during the crisis, and to get them thinking about what they’d like their charities to achieve during this time. It includes topics such as remote working, fundraising, services, strategy and governance. 

Charity digital

Charity digital helps charities be more digital through inspiring content, access to the UK's only discounted and donated technology platform and connection to the best digital talent in the sector. They have a COVID 19 resource hub which will help you set up remotely, deliver your services online and launch virtual fundraising campaigns. There is a free online resource to help you with your digital fundraising, and many more resources.

NI Direct and NI Libraries- GO ON NI

GO ON NI for information, e-learning and training guides on many topics covering how to stay safe online, shopping and staying in touch through Social Media. NI Direct also have produced training - Learn how to get online, keep in touch online using social media apps with free internet texting, phoning and video call services whether you're new to the internet or wish to improve your basic digital skills. They also have guidance on how to stay safe online. These step by step training guides make it easy for you.

In the events and training section,  in the Learn to keep in touch /improve your skills there are several training guides online

  • Digital Assist Training Guide 
  • Staying in touch ( Facebook/Skype/Twitter/WhatsApp)
  • Improve your skills  
  • Ipad and iphone
  • Staying Safer online

NI Libraries  can give you help with technology and have a series of training sessions planned on digital topics such as Zoom, Whats app, scams and ipads


Ofcom have helpful information on their website including tips on how to stay connected.

Supporting Communities 

Supporting Communities have developed digital inclusion resources -  simple to use "How To" Sheets to help people new to using computers and the internet with some common questions and basic tasks.

National Cyber Security Centre

Cyber Aware is the UK government's advice on how to stay secure online during coronavirus. Over recent weeks there has been an increase in cyber threats and scams particularly around Covid-19. In response to this The National Cyber Security Centre (NCSC), working alongside the Home Office, the Cabinet Office and the Department for Digital, Culture, Media and Sport (DCMS),  launched Cyber Aware, a refreshed campaign which aims to help individuals and organisations protect themselves online.

Using Digital for meetings

TechRadar has some good information on digital meetings and video conferencing which compares the best free and paid for options: 

Penn State Information Technology has produced a useful guide for using Zoom.

NICVA has produced guidance on Charity meetings during Coronavirus

The Chartered Governance Institute has produced a guidance note for Good Practice for virtual board and committee meetings


Digital Learning hub with short webinars and advice. BT  and ITV are offering Tech Tips a series of videos and podcasts with some really practical advice on  topics such as: How to use What’s App, How to Avoid Phishing, working from home, staying happy and healthy.

Learn my Way

Learn my way has free courses to help you learn digital skills.

Ability Net

Ability Net provide free technology support from volunteers - support for disabled and older people. Volunteers also provide specialist advice on how to adapt technology for those with disabilities. You can contact them at [email protected]
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by Sandra Bailie

Head of Organisational Development

[email protected]

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