Impact of ILM Level 5 Diploma

5 Jan 2023 Sandra Bailie    Last updated: 7 Feb 2023

Since September 2020 83 people have participated in our ILM L5 Diploma in Leadership and Management. It is encouraging to go back to our learners six months after they complete and find out what has changed.

In this short article we hear from Gosia O’Hagan from The Resource Centre and Naiobh Adams from AMH. They both completed The ILM level 5 Diploma in Leadership and Management that started in September 2021.

Gosia O’Hagan, The Resource Centre

Why did you decide to do this course?

I wanted to improve myself and be better at my job. I was keen to help people, empower and mentor others. I wanted to further my skills and increase my confidence, to be the best I can.

How was your experience on the course?

I enjoyed the course. I really benefited from networking with others on the course and we provided great peer support to each other. I now understand more about leadership styles and when to use them to suit the situation.  I would have preferred it to be in person, as I learn better that way and connect easier with people. 

What did you learn that has resulted in change in your practice?

I take more responsibility for what I am doing and the impact that my work has on other people. I see myself as a leader now and have the confidence to speak out and take the lead. The course has greatly increased my confidence and ability to take action.

Naiobh Adams from Action Mental Health (AMH)

Why did you decide to do this course?

I have been a manager for many years and wanted to gain a leadership and management qualification.

How was your experience on the course?

The action learning was most useful. It took me a while to understand it but once I did it worked better than I thought it would. The course gave me a chance to reflect on management decisions and performance management issues. I would have preferred in person delivery. 

What did you learn that has resulted in change in your practice?

I am more confident in my approach. I am now more active in my leadership and adapt my leadership style to suit the situation. I have used my learning in performance management issues I have faced.

Our next ILM level 5 Diploma in Leadership and Management starts on 2 March 2023. Some sessions are delivered in person and some online - so you have the best of both worlds. You can contact Roisin or Sandra for more information.'s picture
by Sandra Bailie

Head of Organisational Development

[email protected]

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