Improving skills and confidence through TQUK

30 Jul 2015 Sandra Bailie    Last updated: 9 Dec 2015

NICVA delivered the three -day TQUK Level 3 Award in Education and Training as part of the Reaching Out: Connecting Older People (RO:COP) development and support contract. 

Members of staff from RAPID attended the training to improve their training skills and to give them confidence in designing and delivering their courses. The course helped the staff to develop their skill and gave them confidence to provide training. It developed skills to prepare and structure a training course and how to keep the training relevant and engaging, as well as how to source and use resources.

Michelle Coll transferred this skill and confidence to the RO:COP project. She runs an IT course to skill participants initially and then to provide support as a refresher course. The IT course runs every 3 weeks. Michelle collates baseline information for the course and ensures that her participants develop IT skills on their mobiles or ipads enabling them to SKYPE or Facebook friends and families for example. She provides them with the skills to pay utility bills online.

Through effective training, Michelle’s participants have developed the skills and the confidence to interact with modern technology to the benefit of their daily life. Participants have developed life skills which enable them to keep connected or to connect with community life and with family members. Through participating in the training Michelle’s skills and confidence has had a positive impact on the programme and its beneficiaries developing life skills for all.'s picture
by Sandra Bailie

Head of Organisational Development

[email protected]

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