Mark of Excellence for NICVA
NICVA uses the EFQM Excellence Model as an overarching quality framework across all our activities and processes. The delivery of good quality services to our members and stakeholders is central to all that we do.
We have been using the EFQM framework for the last six years to drive forward improvements in delivery of our services to ensure that we meet the needs of our members and stakeholders. As an IiP Silver award winner, the Mark of Excellence further recognises our commitment to continuous improvement and development of both our people and our services. There has never been a more important time for organisations to demonstrate their value and quality of service.
Run by the Centre for Competitiveness the scheme recognises the achievement of organisations that have demonstrated excellence in their overall business performance. It focuses on innovation, productivity and quality excellence. Submissions to the Mark of Excellence award scheme are assessed by an independent team of qualified assessors who evaluated NICVA’s practices against rigorous international standards. NICVA is especially pleased to have achieved the Mark of Excellence on its first EFQM assessment.
The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organisations for the European Quality Award. It is now the most widely used organisational framework in Europe and it has become the basis for the majority of national and regional Quality Awards, including the Northern Ireland Quality Awards.
The EFQM Excellence Model is a non-prescriptive framework based on 9 criteria. Five of these are 'Enablers' and four are 'Results'. The 'Enablers' criteria covers what an organisation does. The 'Results' criteria covers what an organisation achieves.
At the event, 15 other organisations received various levels of recognition, based on the progress of their journey to excellence.