Right Care, Right Person (RCRP) Workshop

RCRP is designed to help ensure that when someone is experiencing a mental health crisis, is the subject of a welfare concern, or is absent without leave / has walked out of a healthcare setting, they receive the most appropriate and timely response from the service best placed to meet their needs. The shared aim is to improve outcomes for individuals, strengthen safeguarding, and support a safe, person-centred response—while ensuring policing resources are used appropriately where a police response is necessary.

Our operating context is distinct, shaped by pressures across all public services, rurality, and diverse community needs. This makes effective partnership working—across statutory, voluntary, community and place-based organisations—essential to delivering safe pathways and preventing people from falling between services.

Through practical case studies and facilitated discussion, the workshop will explore:

• How RCRP may affect service delivery, community support, and multi-agency working
• Safeguarding and risk management, including escalation routes, information sharing, and organisational responsibilities
• Identifying and addressing gaps in provision, particularly during transition and system change
• How voluntary and community partners can help strengthen referral pathways, crisis response, and follow-on support

The session will focus on constructive, solution-based discussion and identifying the collaborative actions needed to ensure people receive the right support, from the right service, at the right time.

Who should attend: voluntary and community leaders and frontline practitioners involved in crisis support, mental health, safeguarding, outreach, and community/place based services.